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FAQs

When do I get my delivery?

Delivery time for jewelry and accessories approx. 5-7 working days

I have not received an order confirmation.

In any case, please also check in your spam folder. Unfortunately, some mail programs put our mail in this folder.

Where can I find the link to track the turtles?

You will find these in your order confirmation directly under the "Thank you" Image.

Is the tracking of the turtles legal?

Currently, STC points out that there are online retailers who are linked to the site and claim to donate. These merchants use the site without the consent of STC and exclusively as a sales argument for sales. These online retailers have been named by STC in particular. We are in contact with STC, because we would like to be named as a partner and donor-like "Wildlife Collections"-so that you also officially have the security, that everything is legal. We hope for a speedy clarification of our request. However, we continue to donate to other organizations that are committed to the rescue and preservation of the turtle's habitat.

Is there a tracking number for each article?

No. The specified number shall be valid for the entire order.

Why doesn't my order come in a delivery?

It can happen that orders are delivered in several shipments for logistical and production reasons. There is no reason to worry about it-your order will definitely come to an end.

A novelty from approx. Mid-August 2020

We offer you a new shipping option. You can choose in the future:

  1. A shipment in a protective cover filled with air-cushion film for 3.79 €
  2. A shipment in a pure paper envelope for 4.39 €

No matter what variant you choose, you will be able to support the project "GoGreen" of the German Post.

We are constantly evolving and are open to every suggestion.


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